Refund Policy

Refund Policy

Refund Policy

 

At MySevenVegas.com, we aim to ensure that every user has a satisfactory experience while enjoying our gaming platform. This Refund Policy outlines our guidelines regarding refunds for purchases made on our website.

1. General Policy

All purchases made on MySevenVegas.com are generally considered final and non-refundable. This policy applies to transactions involving virtual currency, in-game items, and any other digital products available on our platform. Once a purchase is completed, it cannot be canceled or refunded, except under specific circumstances outlined below.

2. Exceptions to the Refund Policy

Despite our general no-refund policy, we may consider issuing refunds in the following exceptional circumstances:

• Unauthorized Transactions: If you believe that a purchase was made on your account without your authorization, please contact our customer support team immediately. We will investigate the transaction and may provide a refund if the claim is verified.

• Technical Issues: In cases where technical errors or glitches prevent you from receiving a purchased item or completing a transaction, please report the issue to our support team at support@mysevenvegas.com. We will review the incident and may issue a refund or provide the purchased item.

• Fraudulent Activity: If a purchase is determined to be the result of fraudulent activity or a breach of our Terms of Service, we reserve the right to cancel the transaction and may issue a refund at our discretion.

3. Refund Process

To request a refund, please contact our customer support team via email at support@mysevenvegas.com. Your refund request must include the following details:

• Your username and registered email address
• The date and time of the purchase
• A detailed description of the issue and reason for the refund request

Our support team will review your request and respond within 3-5 business days. If approved, refunds will be processed using the original payment method used for the transaction.

4. No Refunds for Inactivity or User Error

Please note that refunds will not be issued for accounts that are inactive, banned, or terminated due to violations of our Terms of Service or other policies. Additionally, refunds will not be granted for purchases made in error by the user (e.g., accidental purchases or changes of mind).

5. Policy Updates

MySevenVegas.com reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes to the policy will be posted on our website, and it is your responsibility to review these updates periodically.

6. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at support@mysevenvegas.com. Our customer support team is here to assist you and ensure a positive experience on our platform.

Thank you for choosing MySevenVegas.com. We appreciate your understanding and cooperation regarding our Refund Policy.